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Dognition Usability FAQ

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  1. What browser versions are supported by the Dognition site?

  2. What browser versions are NOT supported by the Dognition site?

  3. What mobile Operating Systems are supported by the Dognition site?

  4. My browser or mobile device is not supported. What should I do?

  5. How do I clear my browser cache?

  6. How do I update my browser?

  7. How do I find my Browser version?

  8. How do I find my Operating System version?

  9. How do I take a screenshot to include in a Feedback/Support ticket?

  10. When I click on any PDF document on the site, the PDF is not displaying.

  11. Why can't I download the PDF report?

  12. The videos are small and hard to see. What can I do?

  13. The videos are stopping and starting while they are playing. What’s going on?

  14. I see an error message when trying to play a video. Why?

  15. Why do some of the images look only partially loaded on the site?

  16. When I load the site on my computer, it looks like the pictures and text don’t fit on the page and go off the edge of the browser. What’s going on?

  17. When I load the site on my computer, the images and text seem to be overlapping. What’s going on?

  18. What screen or display resolutions are supported by Dognition?

  19. My dog is still a puppy. Can we learn from the Dognition Assessment results?

  20. Why can't I upload a photo with my iPhone/iPad?

  21. I'm stuck. The submit button doesn't work.

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